Support
AI Agents
Configuring AI support agents
AI Agents
AI agents can automatically respond to common support questions, reducing workload and improving response times. Configure AI behavior and training here.
AI Agent Configuration
Set up AI agents to handle specific ticket categories or question types. Configure confidence thresholds and escalation rules.
Training AI Agents
Train AI agents using your knowledge base articles, past ticket resolutions, and custom training data to improve accuracy.
AI Performance
Monitor AI agent performance including response accuracy, customer satisfaction, and escalation rates. Continuously improve AI responses.