Support
Knowledge Base
Training the AI with articles
Knowledge Base
The knowledge base contains articles that help both customers and AI agents find answers. Create and organize helpful content here.
Creating Articles
Write knowledge base articles covering common questions, processes, and troubleshooting guides. Use clear language and examples.
Article Organization
Organize articles into categories and subcategories. Tag articles for easy searching and AI training purposes.
Public vs Internal
Choose which articles are visible to customers and which are internal-only for support team reference.