Ticket System Manager

Ticket System Manager controls tenant-specific support settings, including chat colour configuration, AI support settings, and automatic ticket archiving.

Use this page when support behaviour differs between tenants or when AI support settings need review.

What the Page Does

Ticket System Manager configures how support works for each tenant. It covers chat presentation, tenant colours, AI response settings, and rules for automatically archiving tickets.

Review Guidance

Use this page when the chat widget looks wrong, AI support should be enabled or tuned, or closed tickets are not archiving as expected.