Support
Ticket View
Working inside a support ticket
Ticket View
The ticket view page is where you read, respond to, and manage individual support tickets. All conversation history and actions are available here.
Ticket Details
View complete ticket information including customer details, conversation history, account information, and related tickets.
Responding to Tickets
Reply to customers with text responses, canned replies, or AI-suggested answers. Attach files and include account information.
Ticket Actions
Perform actions like changing status, adjusting priority, assigning to different agent, merging tickets, or escalating issues.