Support
Managing Tickets
Support ticket list and handling
Managing Tickets
The ticket management page displays all customer support requests. Organize, prioritize, and respond to tickets efficiently.
Ticket List
View all tickets with status, priority, assigned agent, customer, and last update. Filter and sort to find specific tickets.
Ticket Statuses
Tickets progress through statuses including new, open, pending, resolved, and closed. Track ticket lifecycle from creation to resolution.
Assignment and Routing
Assign tickets to team members manually or automatically based on category, priority, or workload distribution.