Orders

Order List

The order list displays:

• Order ID - Unique identifier
• Customer - Name and email
• Products - What was purchased
• Amount - Total paid
• Status - Paid, pending, failed, refunded
• Date - Purchase timestamp
• Payment Method - Card, PayPal, crypto, etc.

Order Statuses

Paid

• Payment successful
• Accounts created
• Customer has access

Pending

• Payment processing
• Awaiting confirmation
• Accounts not yet created

Failed

• Payment declined
• Customer needs to retry
• No accounts created

Refunded

• Payment returned to customer
• Accounts may be deactivated
• Full or partial refund

Order Details

Click into an order to see:

Customer Information

• Name, email, phone
• Billing address
• IP address
• User account link

Products Purchased

• Product names
• Quantities
• Individual prices
• Discounts applied
• Total amount

Payment Information

• Payment method
• Transaction ID
• Payment gateway response
• Card last 4 digits (if applicable)

Created Accounts

• Links to accounts created from this order
• Account IDs and logins
• Current status of each account

Order Actions

Actions you can perform:

Issue Refund

• Full or partial refund
• Specify reason
• Choose whether to deactivate accounts
• Process through payment gateway

Resend Receipt

• Email receipt to customer
• Useful if original was lost
• Can change recipient email

Create Manual Account

• If account creation failed
• Manually provision the account
• Link to order

Cancel Order

• For pending orders
• Prevents payment processing
• Notifies customer

Payment Issues

Common payment problems:

Declined Cards

• Insufficient funds
• Card expired
• Fraud prevention
• Contact customer to retry

Chargebacks

• Customer disputes charge
• Provide evidence to payment processor
• May need to ban user

Failed Webhooks

• Payment succeeded but account not created
• Manually create account
• Check webhook logs

Refund Policy

Establish clear refund policies:

• Time limits (e.g., 14 days)
• Conditions (e.g., no trades placed)
• Partial vs full refunds
• Account deactivation on refund

Reporting

Generate reports on:

• Daily/monthly sales
• Revenue by product
• Refund rates
• Payment method breakdown
• Geographic distribution